Terms of sale
These terms govern the sale of physical products in the Planète Pets shop (planetepets.com). Placing an order means you accept them. In case of discrepancy, the French version prevails.
1. Seller
Clem corp — Clément Lacaille, sole proprietorship (Tech-Bharat brand), publisher of Planète Pets. SIRET 828 126 151 00012. 19 avenue des Rochers, 94170 Le Perreux-sur-Marne, France. Contact: admin@tech-bharat.com. We reply within 2 working days.
2. Products and prices
Product pages describe items from the manufacturer’s data (dimensions, material, capacity); photos show the actual product sold. Prices are in euros, VAT not applicable (art. 293 B of the French tax code), excluding delivery, as displayed at the time of the order. No customer reviews are published on the site and we never show fake crossed-out prices.
3. Order and payment
The cart lists the items, delivery and total. Payment is made by card on the secure page of our provider Stripe; we neither collect nor store your card details. The order is final once the payment is confirmed; a confirmation email is sent to the address you provided.
4. Delivery
Items ship from our logistics supplier’s warehouse and are delivered within 8 to 15 working days after payment confirmation, to mainland France, Belgium, Luxembourg, Monaco, Germany, Spain, Italy, the Netherlands, Portugal, Austria and Ireland. Delivery fee: €4.90 per order, free from €49. A tracking number is emailed when the parcel ships. If delivery runs more than 7 days late beyond the announced window, you may cancel the order for a full refund.
5. Right of withdrawal
Under French consumer law (articles L.221-18 et seq. of the Code de la consommation), you have 14 days from receipt to withdraw without giving a reason. Simply email admin@tech-bharat.com with your order number, then return the item in its original condition within 14 days; return shipping is at your expense. The refund (initial delivery fee included) is issued within 14 days of receiving the return or the proof of shipment, via the original payment method.
6. Returns, faulty or non-conforming items
If an item arrives damaged, does not work or does not match its listing, contact us within 14 days with photos: we cover the return and you choose between a replacement and a refund. Please do not send anything back before writing to us (the return address is provided by email).
7. Legal guarantees
You benefit from the legal guarantee of conformity (articles L.217-3 et seq. of the Code de la consommation, 2 years from delivery) and the guarantee against hidden defects (articles 1641 et seq. of the Code civil). Under the conformity guarantee you may choose between repair and replacement, or failing that a refund.
8. Personal data
The data needed for the order (email, delivery address, phone number for the carrier) is processed as described in our privacy policy (in French).
9. Disputes
If anything goes wrong, write to us first: we look for an amicable solution. Otherwise you may use a consumer mediator free of charge (articles L.612-1 et seq. of the Code de la consommation) or the EU online dispute resolution platform (ec.europa.eu/consumers/odr). French law applies.